By accepting service at Élan Hair Studio you agree to the following terms and conditions:
Services Requiring a Deposit
You may be required to pre-pay a non-refundable deposit of $50 to reserve spots for larger color services like ombre, balayage and colour correction, extensions, or straightening services. This will be applied to the cost of your service however it will not be refunded in the event of a no-show or less than 24 hours notice of cancelation. If you book online you may be contacted to provide this deposit.
Cancelation and rescheduling policy
Here at Élan we take our appointments very seriously. We require 24 hours of notice for canceling appointments. Clients may be required to pay a deposit towards their next service prior to rebooking, should 24 hours notice not be given. Our services are a one on one experience; our stylists have your service time reserved especially for you. It is our hope that clients will respect the time of their stylist, as well as their own.
To best accommodate all of our clients and stay on schedule, if you are arriving late for your appointment please expect to be rescheduled or have the appointment retailored to accommodate the time our stylists have booked for your service.
If you are going to be late we ask that you please call the salon to inform us. Because of the nature of our business we may not have time to do the service you have booked, however we always try our best to accommodate and create a solution based on the time that we still have.
Returns and Exchanges
If for whatever reason the product you have purchased from us has a defect of any kind we will gladly exchange your product for you within 14 days of purchase. We do not do product returns or exchanges for any other reason.
At Élan we aim to provide a professional atmosphere and sanctuary for our clients, a place to relax for a moment and relieve stress. For this reason and as a courtesy to our salon and our clients, we ask that you take full responsibility in watching your children at all times while in the salon. Due to the nature of our business, a number of sharp instruments and dangerous chemicals are all within reach of children, so we ask that no child be left alone at any point during your visit.
Your support and understanding of our policy regarding children and child safety is greatly appreciated.
Élan is not responsible for any lost or stolen personal items during your visit.
We have a client parking lot located at the back of our building directly off Sara Avenue, please feel free to park here during your visit at Élan. We are not responsible for any stolen items or damage that may occur to your vehicle during your visit.
Methods of Payment
Visa, Mastercard, Interac and Cash.