Elan Hair Studio FAQs

I've never been to Élan before... How do I select a Stylist?

Customer satisfaction is our number one goal. Our policy is to pair you up with the most experienced stylist possible. You may request one yourself as well. View their profiles here. You can click on their Instagram link to see more examples of their work.

 

What is the difference between a Senior Stylist and a Master Stylist?

Senior Stylists have a minimum of three years behind the chair. They also have to meet our standards of excellence in quality of work and customer satisfaction. Our Master Stylists have been at Élan for 5 or more years and have distinguished themselves in the hairstyling community at large in a variety of ways such as winning awards, having their work published or by becoming a brand educator etc.

 

What is a Junior Stylist?

Junior Stylists are hairstylists who have less than three years of experience behind the chair.

 

Do I need to leave a deposit?

If you are a new client and/or booking a lengthy appointment for services such as ombré, balayage, highlights, color correction or straightening you may be asked for a deposit to reserve the appointment time. This will be applied to the cost of the service however if you no-show or cancel with less than 24 hours notice the deposit will not be refunded.

 

How do I know how much I will be charged?

The only firm prices we can quote over the phone is for haircuts (wash cut and style) and basic color retouch services. This is because most other services can be quite varied in their complexity and appointment duration. A consultation is always done prior to the start of the service and a quote can be given at that time. You can also request to come in prior to your appointment date for a consultation at no charge.  

 

What do I do if nothing is available online when I need to come in?

 Your stylist may already be booked or may not be working at that time, also the online booking system looks for very specific time slots for each service. If for whatever reason it will not allow you to book during your preferred time, give us a call and we may be able to find a way to get you in during your available time.

 

Can I cancel or change my appointment online?

Unfortunately, no you cannot. If you are wanting to cancel or reschedule your appointment please give us a call or send us an email.

 

Why can't I book for today or tomorrow online?

Our online appointment system has a 24 hour blackout period. For last minute appointments please call the salon for availability.

 

I booked an appointment online but received no confirmation, what should I do?

It is most likely your appointment did get booked, however sometimes email addresses get reported as invalid, or the email got redirected to your junk mail. In any case you should call the salon to confirm it.

 

 

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