Elan Hair Studio FAQs

I've never been to Élan before... How do I select a Stylist?

Customer satisfaction is our number one goal. Our policy is to pair you up with the most experienced stylist possible. You may request one yourself as well. View their profiles here. You can click on their portfolio link to see more examples of their work.

 

What is your cancelation/no-show policy?

You won't be charged when cancelling up to 48 hours before your appointment time. Otherwise you will be charged 10% of the service price for late cancellation, and 30% for not showing up.

How do I know how much I will be charged?

We do our best to charge according to the prices listed on our Service and Online booking page however sometimes the fees will vary if more time and product than usual is required. 

What do I do if nothing is available online when I need to come in?

 Your stylist may already be booked or may not be working at that time, also the online booking system looks for very specific time slots for each service. If for whatever reason it will not allow you to book during your preferred time, give us a call and we may be able to find a way to get you in. Alternatively, you can be put on a waitlist or booked with another stylist.

Can I book with an alternate stylist if my regular one is busy?

Yes! We have an open chair policy and any stylist is available to you.

  

Why can't I book for today or tomorrow online?

Our online appointment system has a 24 hour blackout period. For last minute appointments please call the salon for availability.

 

I booked an appointment online but received no confirmation, what should I do?

It is most likely your appointment did get booked, however sometimes emails just get lost in cyber space. Try logging back in to your Fresha account and click on the Appointments tab. If you see it there everything is fine. If not try rebooking it. If you still have problems call us at 204-775-3526.